Cancellation & Refund Policy
This policy sets out how service bookings and engagements can be cancelled.
Cancellation by Client
- More than 14 days before start: Full refund minus vendor costs incurred
- 7-14 days before start: 50% refund of deposit
- Less than 7 days: Deposit non-refundable
Cancellation After Work Has Begun
Refunds are pro-rated based on work completed. Deliverables produced to that point become the client's property once outstanding fees are paid.
Rescheduling
Generally available at no additional cost with 48 hours notice, subject to our availability.
Cancellation by Us
In unlikely cases of cancellation by us, you receive a full refund of any deposits paid.
Refund Processing
Approved refunds process within 5-10 business days to the original payment method.
Contact
For cancellation requests, email our customer support team.